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:: Undeliverable as Addressed

Undeliverable-as-addressed (UAA) mail is forwarded, returned to sender, or treated as dead mail as authorized for the particular mail class. A mailer endorsement is used to instruct the Postal Service regarding the mailpiece’s appropriate disposition upon determining that it is UAA.

On First-Class Mail, the following endorsements may be used as an updating method to meet the move update standard:


Return Service Requested. If UAA, the mail piece is returned with the new address or reason for nondelivery; no charge.

Temporary Return Service Requested. If UAA and a temporary change-of-address have been filed, the mailpiece is forwarded at no charge. No separate notice of a new temporary change-of-address is provided.

Address Service Requested
Months 1 - 12: the mail piece is forwarded; no charge; a separate notice of the new address is provided; an address correction fee is charged.
Months 13 - 18: the mail piece is returned with the new address attached; no charge.
After month 18 or if undeliverable: the mail piece is returned with reason for nondelivery attached; no charge.
   

Change Service Requested. Separate notice of new address or reason for nondelivery provided; in either case, address-correction fee is charged; mail piece is not forwarded or returned but disposed of by the Postal Service. This endorsement option is available for First-Class Mail only when used in conjunction with electronic Address Change Service [ACS].

Ancillary service endorsements allow the sender to obtain on request (provided the appropriate endorsement is used) the addressee's new (forwarding) address (if the addressee filed a Change-of-Address Order with the Postal Service) or the reason for nondelivery. These endorsements also provide the Postal Service with instructions for the disposition of UAA mail.

Optional Ancillary Service Endorsement Locations
In addition to the current location under the return address (1), ancillary service endorsements may be placed above the delivery address block (2), to the left of the postage area (3), or below the postage area (4) (postage stamps, meter stamps, or permit imprints).

Standard Mail
Standard mail rates will provide you with reduced postage rates; however mail is not forwarded or returned. Standard Mail that cannot be delivered to the person at the mailing address on the card will be disposed of unless you provide specific instructions to the Post Office in the form of an Occupant Address or via an Ancillary Service Endorsement.

Using an Occupant Address will result in the cards being left at the address regardless of the current occupant. An Ancillary Service Endorsement is a phrase that tells the USPS how you want undeliverable pieces handled.

Acceptable Occupant Addresses:
“Or Current Resident”
“Or Occupant Resident”
“Or Occupant”

Ancillary Service Endorsements

Overview
Ancillary service endorsements are used by mailers to request an addressee's new address and to provide the USPS with instructions on how to handle undeliverable-as-addressed pieces.

The endorsements consist of one keyword: "Address," "Return," "Change," or "Forwarding," followed by the two words "Service Requested." The endorsements are the same for all classes of mail, but the treatment and cost differ by class of mail. Use of an ancillary service endorsement on a mailpiece obligates the mailer to pay any applicable charges for forwarding, return, and separate address notification charges.

General
Proper placement of the endorsement is required. If the endorsement cannot be seen or understood, you might not receive the service requested. A return address must be used and placed in the upper left corner of the address side of the mail piece or the upper left corner of the addressing area. If a return address is a multiple delivery address, it must show a unit designation (e.g., apartment number). The endorsement and return address must read in the same direction as the delivery address.

Other Physical Standards
An endorsement must be printed in no smaller than 8-point type, and it must stand out clearly against its background. Brilliant-colored envelopes and reverse printing are not permitted. There must be a 1/4-inch clear space around all sides of the endorsement.

The endorsement must be placed in one of these four positions:
1 Directly below the return address.
2 Directly above the delivery address area (which includes an address block barcode and any
related nonaddress elements such as a keyline, or optional endorsement line).
3 Directly to the left of the postage area and below any rate marking.
4 Directly below the postage area and below any rate marking.

Address Service Requested1
Forwarding and return. New address notification provided.

Mailer Endorsement &
USPS Action
Priority Mail &
First-Class Mail
Standard
Mail
Package Services
Months 1 through 12: mailpiece forwarded; separate notice of new address provided (manual $0.70, electronic $0.20 each)
Forwarded at no
charge.
Forwarded
at no
charge.
Forwarded at
no charge.
Months 13 through 18:
mailpiece returned with new address attached
Returned at
no charge.
Weighted fee charged.2
Return postage charged
at appropriate
single-piece rate.
After 18 months or if undeliverable at any time: mailpiece returned with reason for nondelivery attached.
Returned at
no charge.

Weighted fee charged.2

Returned if undeliverable or if addressee refused
to pay postage due. Forwarding (where attempted) and return postage charged at appropriate single-
piece rate.
 
Return Service Requested
No forwarding, only return. New address notification provided.
Mailer Endorsement &
USPS Action
Priority Mail &
First-Class Mail
Standard
Mail
Package Services
Mailpiece returned with
new address or reason for
nondelivery attached.
No charge.
Appropriate single-piece First-Class
Mail or Priority Mail rate charged.
Return postage charged
at appropriate single-
piece rate.
 
Change Service Requested1, 3
No forwarding or return. New address notification provided.
Mailer Endorsement &
USPS Action
Priority Mail &
First-Class Mail
Standard
Mail
Package Services
Separate notice of new address or reason for nondelivery provided; mailpiece disposed of
by USPS.
Electronic notice: $0.20 each.
Manual notice: N/A
Electronic notice:
$0.20 each.
Manual notice: $0.70 each.
Electronic notice:
$0.20 each.
Manual notice:
$0.70 each.
 
Forwarding Service Requested
Forwarding and return. New address notification provided only with return.
Mailer Endorsement &
USPS Action
Priority Mail &
First-Class Mail
Standard
Mail
Package Services
Months 1 through 12: mailpiece forwarded.
Forwarded at no
charge.
Forwarded
at no
charge.
Forwarded locally at no charge; out of town as postage due.
Months 13 through 18: mailpiece returned with new address attached.
Returned at
no charge.
Weighted fee charged.2
Return postage charged
at appropriate
single-piece rate.
After 18 months or if undeliverable at any time: mailpiece returned with reason for nondelivery attached.
Returned at
no charge.

Weighted fee charged.2

Returned if undeliverable or if addressee refused
to pay postage due. Forwarding (where attempted) and return postage charged at appropriate single-
piece rate.
 
Temp—Return Service Requested
Mailer Endorsement &
USPS Action
Priority Mail &
First-Class Mail
Standard
Mail
Package Services
Piece returned with new address or reason for nondelivery attached. If temporary change of address, piece forwarded; no separate notice of temporary change of address provided.
No charge.
N/A
N/A
 
No Endorsement
Mailer Endorsement &
USPS Action
Priority Mail &
First-Class Mail
Standard
Mail
Package Services
UAA handled by class
of mail.
Same as USPS
action for "Forwarding Service
Requested."
Mailpiece disposed of
by USPS.
Same as USPS action for "Forwarding Service Requested," except Bound Printed Matter disposed of by USPS. Parcel Post, Media Mail, and Library Mail with no endorsement obligates the mailer to pay any applicable forwarding and return postage charges at a single-piece rate. Bound Printed Matter disposed of by USPS.
 

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